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Pet Zympatico

If you can't see an answer to your question here, please email ros@petzympatico.com.au and we will do our best to help you.

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PZ PetBank Rewards

What is the PZ PetBank Rewards Program?

The concept is simple! For every full dollar you spend on purchases from Pet Zympatico you receive one PZ PetBank rewards point. Twenty PZ PetBank rewards points have a value of $1.00.

 

When you have saved 100 or more PZ PetBank reward points you can use them towards the purchase of any item on the Pet Zympatico website; example:100 points will reward you with $5.00 off your next purchase.

Can I exchange my PZ PetBank rewards points for cash?

No PZ PetBank rewards points can only be used to obtain a discount on future purchases.

Can I use PZ PetBank reward points to pay postage and packaging costs?

No, discounts only apply to the cost of your purchase. Normal postage and packaging costs will still apply.

How long do I have to use my PZ PetBank rewards points?

You have two years from the date of when you earned your reward points before they expire.

How do I know how many PZ PetBank reward points I have?

Each time you purchase, your invoice will show how many points you have been awarded on that purchase as well as your current rewards total.

How do I go about using my PZ PetBank reward points?

When you have saved 100 or more reward points, just email ros@petzympatico.com.au and let me know what item/s you would like to receive at a discounted price. You can then pay the difference by direct transfer, PayPal, or credit card.
Returns & Refunds

What if I want to return an item to Pet Zympatico?

We will happily exchange or refund the purchase price of any item if it is returned to us in new condition within 14 days of being received. We suggest you contact us first by email or telephone to let us know you wish to return an article.

 

However, this guarantee does not apply to custom orders or postal and packaging charges incurred by Pet Zympatico.

Sizing

What size bed should I buy for my dog?

We recommend you measure your dog when it is lying down in its normal sleeping position to make sure it has enough room to be comfortable. Measure from the tip of the dog's nose to the base of its tail (where the tailbone connects to the rump) and add about 20-30cm to give you the diameter or length of bed required.

   

You will find dimensions for all the Pet Zympatico beds, along with recommended sizes for a selection of dog breeds, in our Sizing Charts HERE

What size bed should I buy for my cat?

The Small size of Pet Zympatico beds is big enough for most breeds of cat. However, if your cat is exceptionally large (say, over 8-9kg) it may be more comfortable in a Medium size Pillbox or Lounger or a Large Igloo.

You will find dimensions for all the Pet Zympatico beds in our Sizing Charts HERE.

What size apparel should I buy for my dog?

Sizes can vary from brand to brand so we recommend you measure your dog in centimeters from the base of the neck to the base of the tail, around the girth (chest) and around the neck as shown in the picture.

Purchase the garment size that most closely matches your dog's measurements. Most apparel has adjustable fastening which allows for some variation under the tummy and around the neck. You will find brand specific Sizing Charts HERE.

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